Title: Military Education Benefits & Compliance Manager

Application Review Date: 06/26/2025

Work Location: Radford City - Main Campus

Job Description

As a School Certifying Official (SCO) for military education benefits, you’ll be the trusted expert certifying military-connected students using VA Education Benefits and Tuition Assistance (TA).

In this role, you’ll manage the day-to-day certification process, ensuring full compliance with federal, state, and institutional regulations. You’ll serve as the primary liaison with VA, military branches, State Approving Agency (SAA), and Education Liaison Representative (ELR)—interpreting and applying policies while advocating for students’ needs.

You’ll provide personalized support to students, helping them make the most of their benefits and stay on track toward their goals. You’ll collaborate across campus to manage process improvement, enhance student experience, and manage a department budget. If you’re driven by process improvement, cross-functional teamwork, and making a meaningful impact on the success of military-connected students, this is the role for you.

Required Qualifications

Experience in a deadline-driven customer service setting. Demonstrated ability to effectively work and communicate in a team environment serving a diverse population. Experience interpreting and disseminating policies, procedures, and department information. Experience with data entry and database systems, with proficiency in Microsoft Office products, including Word and Excel. Demonstrated planning and problem-solving skills. Ability to manage office budgets.

Preferred Qualifications:

Experience working with military students or military benefits administration. Experience providing administrative support in higher education student services or academic affairs settings. Proficiency with student information systems and military education portals. Knowledge of FERPA and other federal privacy and academic records maintenance regulations in a higher education environment. Experience working with confidential and detailed information.

Special Instructions to Applicants

Please attach cover letter and resume

Employment Conditions: Must have a criminal background check

Is this position Grant Funded: No

Is this position restricted: No

Is this position eligible for telework: Yes

Hours Per Week: 40

Months per Year: 12

Statement of Economic Interest Required: No

FLSA Status: Non-Exempt

Work Classification: Classified Staff

Normal Work Schedule: M-F, 8:00am-5:00pm, Rare evening or weekend hours for events

Employee Classification: Education Support Spec III

Department: Registrar, Office of the

Salary: $44,192 - $48,000

Campus Location: Radford City - Main Campus

Department Contact Name: Tyler Wertman

Department Contact Phone: 540-831-5469

Department Contact Email: twertman@radford.edu

Equal Opportunity Statement:

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement

Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.