Title: Intake Coordinator

Application Review Date: 07/07/2025

Work Location: Radford City - Main Campus

Job Description

The Intake Coordinator serves as the first point of contact and front office receptionist for the Academic Advising unit in the Highlander Success Center (HSC). This position provides excellent customer service to a wide range of clientele, including students, families, faculty, university administration and other visitors. Engages directly with visitors in person, via telephone, and email to determine what services each individual needs and guides them to the appropriate person or campus resources. Follows university/state policies and procedures and utilizes various databases and electronic systems. Provides support to the HSC Office Manager, as needed, to issue, monitor, maintain, and reconcile purchasing requests, travel requests, and reimbursements, manage office equipment maintenance, and maintain office supplies. Engages in special projects and other administrative duties, as assigned. Highly involved in the hiring, training, assessment, and daily supervision of student employees. Works with graduate students in partnership with Advising Coordinators to complete large office projects and call campaigns to current students. Reports to and serves as proxy to the HSC Office Manager.

Required Qualifications

• High school diploma or equivalency required
• Exceptional customer service experience and organizational soft skills, including the ability to work empathetically with people from diverse backgrounds.
• A self-starter with the ability to anticipate needs/gaps and plan solutions.
• Experience in making independent judgments, analyzing, problem solving, managing multiple tasks, and working independently.
• Excellent communication, interpersonal, organizational and time management skills.
• Proficient with current office software such as Microsoft Office.

Preferred Qualifications:

• Experience in fields handling confidential data and information while working with the public (like higher education or healthcare).
• Some experience leading a team or students.
• Experience interpreting, and applying university, state, and federal policies/procedures.
• Previous experience/knowledge working with Banner, Starfish, or similar student data systems.
• Ability to gather data, compile information, and prepare reports.

Special Instructions to Applicants

Please include a cover letter, resume and 3 references

Employment Conditions: 

Is this position Grant Funded: No

Is this position restricted: No

Is this position eligible for telework: No

Hours Per Week: 40

Months per Year: 12

Statement of Economic Interest Required: No

FLSA Status: Non-Exempt

Work Classification: Classified Staff

Normal Work Schedule: Monday to Friday, 8am-5pm

Employee Classification: Admin & Office Spec III

Department: Academic Advising

Salary: Commensurate with Experience (Payband 3)

Campus Location: Radford City - Main Campus

Department Contact Name: Elsie Byrd

Department Contact Phone: 540-381-2139

Department Contact Email: eibyrd@radford.edu

Equal Opportunity Statement:

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement

Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.